Urgent Opening|| Fault Management Lead|| Navi Mumbai

Roles and Responsibilities

• Daily Alarm Monitoring and Tickets assignments.

• Daily reporting on ticket management performance to include; total open tickets, daily progress, aged analysis.
• Management of tickets by taking end to end ownership to ensure they are being resolved within SLA.
• Providing detailed reports on SLA failures.

Professional Expertise:

• Fault management/configuration of 5G RAN Network.
• Coordination with Project teams for 100% uptime of the network
• Hand in Hand coordination with project for network integration activities
• Handle the Trouble ticket within SLA
• MOP preparation for the activities and new learnings
• Prepare, implement and verify the configuration and integration of a Node / System
• Coordinating with care team for finding and analyzing the RCAs
• Guiding team members to execute complex & critical configuration changes
• Tracking of issues related to tools and timely escalation as per pre-defined matrix
• Strong Project Management Skills

Preferred Expertise:

Years of Experience: 10+years

Qualifications: B.E/ B. Tech