Location Hiring :-
Chandigarh, Jaipur, Ahmedabad, Kolkata, Bhubaneshwar, Pune, Hyderabad, Kochi, Noida, Mumbai, Bangalore, Indore, Hyderabad.
Roles and Responsibilities:
- Walk the customer through the problem-solving process.
- Re-direct unresolved issues to the next level of support personnel.
- Record events and problems and their resolution in logs to create repository for troubleshooting reference.
- Use automation for deployments and system upgrades.
- Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
- Contribute in creation and reviews of user documentation, product requirements documents, and other functional specifications.
- Assist with knowledge-sharing initiatives.
- Product release, training and documentation for customer.
- Maintaining and keeping customer database updated.
- Candidates with experience in following
- Linux / Windows Administrations
- LAN technologies (Good to have)
Candidates with certification will be preferred
- Hands on Experience in deployment and maintaining of product staging Infrastructure including
- Virtual Machines
- Experience in DOS, Pearl, Python and Shell Scripting will be an advantage
- Experience in performance monitoring using SNMP, WMI, SysLogs
- Experience in using monitoring tools like Nagios/ SaaS (AWS Basic) / Docker / REST API
- Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must Have)
- Excellent written, verbal communication and presentation skills
- Experience on Database : MySQL, MSSQL
- Strong organizational skills and ability to work independently.
- Experience of working with End Users will be advantage.
- Job Title: Technical Support Engineer
- Experience: 3-5 years
- Location: Indore/ Hyderabad
- Education: BE (IT/Computers)/ B. Tech / MCA
Salary: 5,00,000 - 14,00,000 P.A.
Functional Area:Human Resources
Role Category:Employee Relations
Employment Type:Full Time, Permanent
UG:B.Tech/B.E. in Any Specialization
PG:MCA in Any Specialization
Mount Talent Consulting Private Limited
Thanks & Regards,
Mount Talent, India, USA, Singapore, Dubai
firstname.lastname@example.org Cell: +91- 9311744651
Consulting | Technology
Contact Company:Mount Talent Consulting Private Limited