Hiring – Technical Support Engineer – Hyderabad /Indore/Noida

From 3 to 8 year(s) of experience
₹ 5,00,000 - 14,00,000 P.A.

Job Description

Location Hiring :-

Chandigarh, Jaipur, Ahmedabad, Kolkata, Bhubaneshwar, Pune, Hyderabad, Kochi, Noida, Mumbai, Bangalore, Indore, Hyderabad.


Roles and Responsibilities:


  • Walk the customer through the problem-solving process.
  • Re-direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution in logs to create repository for troubleshooting reference.
  • Use automation for deployments and system upgrades.
  • Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
  • Contribute in creation and reviews of user documentation, product requirements documents, and other functional specifications.
  • Assist with knowledge-sharing initiatives.
  • Product release, training and documentation for customer.
  • Maintaining and keeping customer database updated.

Skills:


  • Candidates with experience in following
  • Linux / Windows Administrations
  • LAN technologies (Good to have)

Candidates with certification will be preferred

  • Hands on Experience in deployment and maintaining of product staging Infrastructure including
  • Desktops
  • Servers
  • Virtual Machines
  • Experience in DOS, Pearl, Python and Shell Scripting will be an advantage
  • Experience in performance monitoring using SNMP, WMI, SysLogs
  • Experience in using monitoring tools like Nagios/ SaaS (AWS Basic) / Docker / REST API
  • Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must Have)
  • Excellent written, verbal communication and presentation skills
  • Experience on Database : MySQL, MSSQL
  • Strong organizational skills and ability to work independently.
  • Experience of working with End Users will be advantage.

Qualifications:


  • Job Title: Technical Support Engineer
  • Experience: 3-5 years
  • Location: Indore/ Hyderabad
  • Education: BE (IT/Computers)/ B. Tech / MCA


Role:Industrial Relations

Salary: 5,00,000 - 14,00,000 P.A.

Industry:Retail

Functional Area:Human Resources

Role Category:Employee Relations

Employment Type:Full Time, Permanent

Education

UG:B.Tech/B.E. in Any Specialization

PG:MCA in Any Specialization

Company Profile

Mount Talent Consulting Private Limited

Thanks & Regards,

Aparna

Mount Talent, India, USA, Singapore, Dubai 

aparna.lamba@mounttalent.com Cell: +91- 9311744651  

Consulting | Technology

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Contact Company:Mount Talent Consulting Private Limited